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Stop Losing Money - Here's How!
The everything HelpDesk® is a unique and specialized service desk designed to help organizations
streamline, organize, track and report on the human side of IT services and requests. eHD™ provides the solution
and support to:
- Provide better quality and quicker turnaround of customer requests
- Improve the usage of IT support resources and increased productivity of business personnel
- Increase accessability through a single point of contact, communication and information
- Augment internal customer service perception and satisfaction
The solution also provides management with the following critical KPI's
- Staffing/resource usage and allocation
- Service efficiencies and deficiencies
- Service performance and target achievement
- Customer training needs
- Associated costs of the IT department and its services
All of these key benefits successfully help organizations stop losing money! Below is an
ROI calculator and an accompanying explanation sheet. Walk-thru it to see how you can
stop losing money.