school help desk customer

"The ticket submission form is simple to use and so easy to manage. We can make adjustments to the form on the fly. End users are updated on their requests as we work on them via email with the click of a button. They can also login to their own help desk page to see their updates if they like."

-Robert Daczewitz, Spearfish School District

higher education help desk customer

"Each time we make a change to a work order that comes in it shoots out an email through GroupWise and lets the user know where we stand. You wouldn't believe the feedback we got on that; it's real positive, and everyone likes the fact that they know what's going on."

-Mike Baione, College of Southern Maryland

k-12 help desk customer

"everything HelpDesk has changed our technology department from the bad guys to the guys the end users love to see coming."

-Dianne Dripps, Pulaski County Schools

novell integrated service desk

"The end user generates profits for our organizations by serving the customer. In a similar way IT staff members generate profits for our organizations by serving the end user."

-Phil Karen, Novell Product Manager

novell user group indiana

"everything HelpDesk is the number one help desk solution on planet earth."

-Norm O'Neal, Novell User Group of Indiana

academic help desk customer

"The fact it runs on all our platforms and that it integrates with eDirectory, ZENworks and GroupWise email and calendar are awesome. Easy to use and very easy to set up."

-Dan Klamert, Oconomowoc Area School District


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Help Desk Software


everything HelpDesk® Features & Benefits

100% web it help desk software The 100% Web IT Help Desk Software
  • - Internet Explorer®, Firefox®, Google Chrome, Safari®, and others
  • - Access from any web enabled device including the iPhone® and other smartphones
hosted help desk application software Hosted Help Desk Application Software
  • - Lower overall costs and eliminate server maintenance
  • - Simplify implementation with instant access to the web portal
  • - Increase uptime with a guaranteed 99% uptime
integrated help desk Essential Third Party Integration
  • - Exchange, GroupWise®, Gmail, Yahoo!®, and other SMTP server collaboration
  • - Seamless integration with Active Directory®, eDirectory, and Apple® Open Directory via LDAP
  • - The ZENworks® integrated help desk - compatible with ZENworks 7, 10, and 11
  • - Mobile device management (MDM) with GroupLinkMDM
service solution World Class Customer Service
  • - No training or consultation fees
  • - Excellent customer service leads to over 90% customer retention rates
  • - You buy more than a software package - you receive a service solution
cross platform service desk Cross Platform Solution
  • - Runs smoothly on Mac®, Windows®, Novell®, and Linux®
  • - Perfect solution for any type of organization
help desk process automation Process Automation
  • - Simplify your work load with automation
  • - Utilize Ticket Templates for work order and work flow in your processes, routine tasks,
  •   and scheduled tasks
reporting with true business intelligence Powerful Reporting
  • - Built-in powerful reporting tools, no third party solution necessary
  • - Graphical, drill-down reports, dashboards in real-time, and automatic scheduled reports
simple ticket submission Ease of Use
  • - Trouble ticketing system with simple submission forms your end users will use
  • - Reduce end user incident requests via the self-help Knowledgebase
  • - Open the lines of communication within your organization

Additional Features & Benefits






GroupLink offers the best help desk software for your organization's needs. Contact us today at 801.335.0702 to improve efficiency in your organization with help desk support software.