News


Testimonial

"We [have] requests from some ZENworks Configuration Management (ZCM) prospects about a help desk integrated with [ZEN] ... the integration between eHD and ZCM ... would be very useful."

Javier López,
Technology Specialist Director,
Novell, Inc.

GroupLink® Press Releases

October 14, 2014

BYOD & non-BYOD Benefit from GroupLink Help Desk's New Network Asset Discovery: Explorer

GroupLink improves its industry leading software once again.

Berlin, Germany - October 14, 2014 - GroupLink is pleased to announce at GWAVACon 2014 the integration of Explorer component of its everything HelpDesk v10.3 product which was just released.

Integrating the Explorer component with everything HelpDesk will permit BYOD and non-BYOD users to import IT asset details of any discovered network devices, including printers, servers, switches, mobile devices and more directly into the help desk. Once imported, the asset data of any of the aforementioned devices can be managed within the help desk, and tied directly to tickets to improve system functionality. Detailed reports can then be generated to provide detailed analysis of both the network and the connected devices. This includes any information concerning network connections, system information, trends in device performance/failure and much more, giving potential for hundreds of thousands of dollars in additional IT savings.

Some of the more technical features available with Explorer integration include the option for detailed discovery of individual IP devices, as well as the location of IP/MAC addresses throughout a business' network; this includes port connectivity. In addition, with a single local install, the Explorer tool has the capability of discovering all IP devices.

By using Explorer in connection with everything HelpDesk v10.3, technicians save valuable time by automating business and IT processes. Explorer also assists IT technicians by simplifying network management by providing high levels of transparency into the existing IT infrastructure.

The integration is an invaluable resource that permits businesses to begin gathering all physical and virtual device details on the network into one single place.

Network discovery with the Explorer tool is now available as a free trial download at http://www.grouplink.com/landing/explorer.html. Users can immediately take advantage of seamless device detection and integration.

The everything HelpDesk Explorer tool is powered by UVexplorer, which provides simple, cost-effective solutions that make the IT professional's job easier. The "network" is an ever-changing concept. Whether it be wired, wireless, or virtual; the IT network is constantly in motion. UVexplorer's focus is to provide simple solutions that help IT administrators identify, track, and troubleshoot their IT infrastructure.

GWAVACon started in 2006 in Munich and 400 people attended the conference. Since then GWAVACon became the leading annual event for the Novell community. 2013 was the first year Microsoft was included. This year the GWAVACon organization team is more than happy that both Microsoft and Novell became Platinum Partners of the event.

GroupLink Corporation is the leading provider of the everything HelpDesk and ContactWise CRM solutions. Whether deployed for K-12, Higher Ed, Government, or other commercial organizations, GroupLink's products help you add business process intelligence and profitability, while reducing your total cost of ownership.

Media Contact:

Mike Templeman
Foxtail Marketing
(801) 358-4728

GroupLink and everything HelpDesk are registered trademarks belonging exclusively to GroupLink Corporation.



April 8, 2014

SkyCentral Introduces Cloud-Based Solutions, IT Self-Service Portal

SkyCentral, powered by GroupLink, is proud to announce the launch of its cloud delivered product line.

Budapest, Hungary - April 8, 2014 - SkyCentral, a Utah corporation, announced at the Open Horizons Summit the upcoming beta of its self-service portal, a cloud-based software solution. The first product in the line of cloud-based services will be its self-service IT portal. This solution, soon to be in beta testing, allows users to access an IT self-service portal from any device and from any location.

Information about this beta release of the IT self-service portal can be found at www.skycentral.com

SkyCentral offers a cloud-based suite of services that is designed to elevate the user IT experience. The company's goal is to provide optimized, cloud-based services to companies large and small. Its technology removes the need for an on-premise solution that requires management and costly infrastructure; thus providing a client with tens of thousands of dollars in hardware and operating savings.

"SkyCentral is an innovative solution. IT self-service products have historically been very difficult to deploy and manage. The cloud delivered model of SkyCentral enables organizations of all size to easily get up and running and realize a quick return on investment," added Dwain Kinghorn, partner at Sage Creek Partners.

The SkyCentral Portal is a cloud-based self-service portal that automates processes to fulfill the most common user request services. This solution also provides business process support that allows organizations to leverage their investment in Microsoft's Active Directory and System Center Configuration Manager (SCCM).

The SkyCentral Portal, a first-of-its-kind self-service portal, includes automated, verified password reset in the cloud, as well as automated hardware and software requests, and other simple workflow requests. The use of this solution will reduce support calls and allow technicians to focus on priority issues, resulting in increased technician productivity and improved end user satisfaction. Unlike other products, the SkyCentral Portal is inexpensive and easy to deploy, while maintaining an open, customizable, and integrated set of web services.

With the advent of mobile computing and the decentralization of users in a corporate setting, SkyCentral's cloud-based solution allows companies to remain on the cutting edge of technology, allowing users to access the service portal from any device, at any time, in any location. This is ideal for a modern work force that often works remotely, travels, or uses multiple devices.

Marco Mikulits, partner at inetra de GmbH, states that, "Efficient help desk services are essential for a modern enterprise. SkyCentral as a self-service platform is the next logical step to minimize IT headaches for everyone."

SkyCentral and its suite of products focus on enhancing the user experience through hosted technology solutions that give users a single place to go for all of their technology needs. SkyCentral is powered by GroupLink Corporation, which has over 15 years of experience in the technology and service desk industry.

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K-12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

The Open Horizons EMEA Summit 2014 is the foremost event for IT professionals focusing on Novell and Partner solutions. The conference addresses key elements of modern IT-Infrastructure; collaboration solutions and file management; device and endpoint management, and linux server management.

Media Contact:

Aimee Kocinski
SkyCentral Corporation
(801) 335-0713

SkyCentral is a trademark of SkyCentral Corporation. GroupLink is a registered trademark of GroupLink Corporation.



November 14, 2013

GroupLink Battles IT Klingons and Cancer By Partnering with the American Cancer Society with No-Shave November and Announces Attendance at HECC and CETPA Educational Conferences

In a move to support cancer research, GroupLink partners with the American Cancer Society; and also announces attendance at two major technology conferences.

Bountiful, UT - November 14, 2013 - GroupLink, a leader of CRM and HelpDesk solutions, announces partnership with the American Cancer Society by sponsoring a No-Shave November campaign. GroupLink also announces attendance at two educational conferences: HECC and CETPA.

As an advocate of a cancer-free America, GroupLink dedicated the whole month of November as a “no shave” month. Anyone can simply donate the money normally spent on shaving and grooming for a month. GroupLink will match every donation given, up to the goal total.

To donate and learn more about this cause, click HERE.

In order to ensure being on the cutting-edge of technology, GroupLink makes it a top priority to exhibit at or attend conferences where the latest technology is released.

HECC: Hoosier Educational Computer Coordinators

November 13-15th, GroupLink will exhibit at the Hoosier Educational Computer Coordinators conference. The aim of this conference is to provide individuals implementing educational technology with timely information and resources to improve efficiency, communication, and integration of technology in educational settings. Located in the Crowne Plaza at Union Station in Indianapolis, IN, attendees will be addressed by industry experts including Devin Schoening, the K-12 Instructional Technology Coach for the Council Bluffs Community School District in Council Bluffs, Iowa and 2013 AIM Institute K-12 Educator of the Year.

GroupLink will have booth #30 in the exhibit hall. At the GroupLink booth, attendees can learn about the latest release of everything HelpDesk, and be entered to win a prize given away each day of the conference.

CETPA: California Educational Technology Professionals Association

November 19-22nd, GroupLink will exhibit at the California Educational Technology Professionals Association. At the 53rd annual conference at the Pasadena Convention Center in Pasadena, CA, CEPTA aims to "enhance education through innovation." CETPA will feature dynamic keynotes, quality sessions, professional exhibitors, and many opportunities to support those looking to drive change with technology. Gentry Lee, Chief Engineer for the Solar System Exploration Directorate at the Jet Propulsion Laboratory, will address attendees and speak about the exploration of Mars and the use of technology.

GroupLink will have a representative at booth #314 to help educate professionals and educators on how everything HelpDesk can benefit any organization.

About HECC

It is the mission of HECC to provide those charged with implementing educational technology in Indiana schools with timely information and resources in order to improve communication, efficiency, and the integration of technology.

About CETPA

Founded in 1960, the major emphasis of the association's activities are directed towards improving Administrative Information Processing in public education within the State of California and to prepare its membership to better meet and support the technological needs of the Instructional Program.

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K-12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

Media Contact:

Aimee Kocinski
GroupLink Corporation
(801) 335-0713

GroupLink and everything HelpDesk are registered trademarks belonging exclusively to GroupLink Corporation.



July 30, 2013

GroupLink Presents at the ISTE 2013 Annual Conference and Exposition

Leading provider of everything HelpDesk and ContactWise CRM solutions, GroupLink, attended and presented at the 2013 ISTE Annual Conference and Exposition in San Antonio

Bountiful, UT - July 30, 2013 - GroupLink Corporation, the leading provider of the everything HelpDesk and ContactWise CRM solutions, attended and presented at the June ISTE 2013 Annual Conference and Exposition in San Antonio.

Directing their presentation primarily to IT Directors and other IT decision makers, GroupLink looked to provide solid solutions and new perspective, outlining the goal of ISTE that "our community will focus on sharing, learning and discovering the best ways to prepare today's students for tomorrow's challenges." GroupLink offers products to be used at school organizations, including free help desk software for K-12 and colleges.

Considered the world's most comprehensive ed tech event, ISTE estimated around 13,000 attendees with 39% being in a Technology Director or Technology Coordinator/Specialist/Facilitator position.

Attendees from all over the country were invited to explore new sources of inspiration and uncover fresh approaches that would benefit students and their future, as well as participate in unique professional learning and collaborative networking opportunities.

Beyond school organizations, GroupLink's products can be used for a variety of establishments including Government and commercial organizations. GroupLink's Help Desk Software helps to increase productivity, improve communication, report progress, simplify incident requests and streamline and track issues.

Mobile and Enterprise CRM from GroupLink seeks to build business and revenue referrals, achieve institution goals with Continuing Education CRM, retail vital information and access using MobileCRM. GroupLink software was created with the goal in mind to help customers provide top-rate customer service, increase revenue and manage customer relationships.

Organizations interested in looking more into GroupLink's Help Desk Software, ContactWise CRM or other products can click HERE for a free trial download, or for more information. GroupLink customers also have access to exclusive webinars, events and training by clicking HERE

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K-12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

Media Contact:

Aimee Kocinski
GroupLink Corporation
(801) 335-0713

GroupLink and everything HelpDesk are registered trademarks belonging exclusively to GroupLink Corporation.



April 16, 2013

GroupLink IT Klingon Battles: Free Asset Discovery in Help Desk Software
With the Announcement of the Free Component to its IT Help Desk Software, GroupLink Corporation Battles IT Klingons

Budapest, Hungary - April 16, 2013 - GroupLink Corporation announces today the upcoming beta of the asset discovery feature added as a free component to its IT help desk software, everything HelpDesk. The public beta will be available for download soon. This announcement came at the 2013 Open Horizons EMEA Summit, which includes technologists for Linux, Novell ZENworks and Filr, government, college, K-12 education and similar industries. A common interest for the attendees of this summit is their passion for finding and battling with IT Klingons.

Information about this beta release of asset discovery in the help desk software can be found HERE

The addition of intelligent network discovery to the powerful suite of features available in GroupLink's help desk support software brings another element of IT service management into one solution.

For more than 15 years, GroupLink has provided powerful software solutions to customers in many industries, including K-12 schools, higher education institutions including trade, technical and traditional colleges, state and local government, and healthcare. With the addition of the network scanner, organizations can now fully leverage the asset management tools already provided by the help desk software, such as tying assets to tickets and work orders. This gives organizations the ability to run critical reports to identify trouble assets, warranty information, lease dates, trends, and more.

GroupLink is committed to providing tools to leverage existing IT infrastructure in gathering, managing, and reporting information simply and efficiently, allowing organizations to increase revenue while lowering total cost of ownership (TCO). The ability to auto-discover asset information is a crucial piece in fulfilling this mission.

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K-12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

Media Contact:

Aimee Kocinski
GroupLink Corporation
(801) 335-0713

GroupLink and everything HelpDesk are registered trademarks belonging exclusively to GroupLink Corporation. Linux is a registered trademark belonging exclusively to Linus Torvalds. Novell and ZENworks are registered trademarks belonging exclusively to Novell, Inc.



December 19, 2012

Top Tips for Battling IT Klingons: Free incident management trial for K12 and colleges extended by GroupLink

Salt Lake City, UT - December 19, 2012 - GroupLink provides powerful, customizable incident management software for battling IT Klingons and id10t errors. GroupLink has also extended the hosted help desk trial to 60 days when requested by December 31, 2012.

Information about this free extended trial of college and K12 incident management software in the cloud can be found HERE

GroupLink's college and K12 help desk software battles IT Klingons and helps avoid id10t errors, benefiting technicians, managers, and end users. Technicians and managers can analyze trouble tickets through powerful, customizable, detailed reports, and quickly identify specific technical issues, such as id10t errors. Managers can also view reports for their technicians, showing workloads and key performance indicators (KPIs).

GroupLink's incident management software provides powerful templates that simplify processes. The templates can be automated and run on a schedule for routine tasks and processes. Tickets and corresponding tasks can also be auto-routed via workflow to the correct technician in sequential order.

With GroupLink's ticketing system, end users, including teachers, professors, and other school staff, can quickly find and address solutions to common issues in the self-help knowledgebase, reducing common id10t errors submitted to technicians. When trouble tickets are submitted, technicians and users are automatically updated via email when issues or requests are updated or solved, keeping the users informed and more involved in the process.

GroupLink customer Angie von Gersdorff, System Support Specialist at Washington County Public Schools, stated, "By providing [the end user] with the means to see the status of their request, they are more involved and feel like they are part of the solution. By keeping our schools more informed, we have eliminated guesswork and increased the ability to become an active part of the solution."

GroupLink's everything HelpDesk is a 100% web based, mobile help desk solution that is designed to streamline, organize, track, and report on trouble tickets. This incident management tool gives schools, colleges, and universities the ability to customize the way they track incident requests and resolutions through the simple web interface, while lowering total overall costs and increasing satisfaction of teachers, professors, and school staff.

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments, as well as major mobile devices such as Android, iPhone and iPad, and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

Media Contact:

Aimee Kocinski
GroupLink Corporation
(801) 335-0713

GroupLink and everything HelpDesk are registered trademarks belonging exclusively to GroupLink Corporation.



November 29, 2012

GroupLink announces free help desk software and cloud option for K12 and colleges

Salt Lake City, UT - November 29, 2012 - GroupLink Corporation announces today free help desk software and a cloud option for K12 and higher education. The help desk software for K-12 and universities is available as a cloud-based, hosted help desk solution with an on-premise option.

GroupLink's everything HelpDesk is a 100% web based, mobile help desk solution that is designed to streamline, organize, track, and report on trouble tickets. This incident management tool gives schools the ability to customize the way they track incident requests and resolutions, while lowering total overall costs and increasing satisfaction of teachers, professors, and school staff.

Information about this free help desk software and cloud trial for K12 and colleges can be found HERE

For many years, GroupLink has provided a powerful help desk software solution to customers, specializing in K-12 school districts and higher education. Cloud computing allows organizations to reduce costs and increase uptime. This expanded help desk flexibility also gives schools the ability to provide better customer service to teachers and school staff, while improving technician productivity.

K12 school districts and colleges seeking simple, inexpensive software solutions will benefit from GroupLink's free version of the everything HelpDesk solution. Additionally, larger districts and universities have the ability to test the free everything HelpDesk software and expand to a robust implementation later. Colleges and school districts using everything HelpDesk in the cloud appreciate the reduced labor associated with server maintenance and configuration, in addition to the education help desk's ticket templates and automated workflow, customizable, powerful, built-in reporting, flexible, custom rights and privileges for individuals or roles, and much more.

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

Media Contact:

Aimee Kocinski
GroupLink Corporation
(801) 335-0713

GroupLink and everything HelpDesk are registered trademarks belonging exclusively to GroupLink Corporation.



October 16, 2012

GroupLink announces everything HelpDesk release with a cloud option and MDM integration

Düsseldorf, Germany - October 16, 2012 - GroupLink Corporation announces today the latest release of everything HelpDesk, version 10. The public beta is immediately available for download, and the production release will be available by October 31, 2012.

This latest release of the web based help desk ticketing system brings GroupLink's customers the latest in help desk technology along with an optional hosted, cloud based offering of the solution. This release also allows for Mobile Device Management (MDM) via GroupLinkMDM coupled with the help desk. This announcement came at the GWAVACon EMEA Conference.

For more than 15 years, GroupLink has provided powerful software solutions to customers in many industries, including K-12 schools, higher education institutions including trade, technical and traditional colleges, state and local government, and healthcare. This latest help desk and mobile device management technology will help organizations to make the most of information technology through managing mobile devices, tracking incident requests and resolutions and automating processes.

Cloud computing has become the latest trend in I.T. infrastructure. Organizations can reduce costs and increase uptime by moving solutions to the cloud. Version 10 of everything HelpDesk will give help desk customers the ability to reduce internal costs and provide better customer service to end users. This latest release also features increased flexibility for organizations to set custom roles and responsibilities in the help desk, manage workflow and facilitate the use and user adoption of the help desk with a user friendly web experience.

Information about this latest release of the service help desk, help desk in the cloud, and MDM can be found HERE

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

Media Contact:

Aimee Kocinski
GroupLink Corporation
(801) 335-0713

GroupLink and everything HelpDesk are registered trademarks belonging exclusively to GroupLink Corporation.



May 24, 2012

GroupLink Corporation partners with Notify Technology to offer Mobile Device Management

Salt Lake City, UT - March 24, 2012 - GroupLink Corporation announces today its partnership with Notify Technology Corporation. This partnership provides organizations a powerful, easy to use Mobile Device Management solution, GroupLinkMDM, powered by Notify Technology.

With the increase in popularity of mobile devices, such as the iPad, iPhone, Android, Windows Mobile Phone, BlackBerry and others, organizations need to develop strategies to manage these devices. The advent of bring your own device (BYOD), along with the growth of the tablet market, especially in K-12 schools and other educational institutions, drives companies to create policies and security for these devices.

GroupLink is excited to bring its customers and other organizations in the marketplace the ability to keep pace with the trends of mobile devices through mobile device management with GroupLinkMDM. Organizations will be able to manage and control an array of wireless device platforms, such as Apple iOS, Android, BlackBerry, Windows Mobile 6.5, Windows Phone 7, HP/Palm webOS and Symbian Series 60 Nokia.

The implementation of GroupLinkMDM helps maintain visibility and control of users and data, lowers overall costs, and increases IT infrastructure efficiencies.

Information about mobility trends, mobile device management and the partnership of Notify and GroupLink can be found HERE

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations. GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

Founded in 1994, Notify Technology Corporation is an independent software vendor (ISV) who specializes in wireless mobility solutions and services. Notify's products, including NotifyLink, NotifySync and NotifyMDM, support all major smartphone and tablet platforms independent of wireless carrier or network. Notify sells its mobility products internationally. Notify is an official Apple iPhone Enterprise Development Partner, Android Development Partner, BlackBerry Development Partner and Windows Mobile/Phone Development Partner. The Company is headquartered in San Jose, Calif. For more information, click HERE

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726

iPad, iPhone, iOS are registered trademarks belonging exclusively to Apple, Inc. Android is a registered trademark belonging exclusively Google. HP/Palm webOS is a registered trademark belonging exclusively to Hewlett Packard. BlackBerry is a registered trademark belonging exclusively to Research in Motion. Nokia is a registered trademark belonging exclusively to Nokia. GroupLink is a registered trademark belonging exclusively to GroupLink Corporation. Notify and Notify MDM are registered trademarks belonging exclusively to Notify Technology Corporation.



November 3, 2011

"Best of BrainShare 2011" announced for the Novell Technical Training Webinars sponsored by GroupLink Corporation

Salt Lake City, UT - November 3, 2011 - GroupLink Corporation announces the "The Best of BrainShare 2011" for the Novell Technical Training webinar series. This three part series will begin on 15 of November and will feature three to four 45 minute sessions of technical training. The first in the series of webinars will include information on ZENworks 11, mobile device management, and backup and disaster recovery solutions.

Novell technical training webinars are presented monthly by GroupLink, the makers of everything HelpDesk. These webinars, also known as Cool Success Central (CSC) webinars, are designed to be a resource for new and innovative technologies from companies such as Novell, SUSE Linux, NetIQ, GWAVA, SEP, Kaspersky, Notify Technologies, and many more. Each session also includes best practices for IT professionals. For information on upcoming and past webinars click here

Recently, the CSC webinars have included topics such as "GWAVA 6, GroupWise AntiVirus Agent", "The Latest in OES2", "Upcoming Features of GroupWise", "Novell Secure Login", "SLES, SUSE Linux Enterprise Server", etc.

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

The help desk solution is designed to streamline, organize, track, and report on trouble tickets and provide essential incident management capabilities. Examples of CRM solutions include constituent relationship management (for state and local government) and alumni and recruitment/continuing education relationship management (for colleges and universities).

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726

GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation.



October 10, 2011

GroupLink Corporation announces Washington County Public Schools customer success

Salt Lake City, UT - October 10, 2011 - BrainShare 2011 - GroupLink Corporation announces success of customer Washington County Public Schools using the 100% web based help desk solution, everything HelpDesk.

Washington County Public Schools (WCPS) oversees 46 schools (K-12) in Western Maryland with over 2,500 employees and more than 22,000 students. The Technology Department handles all hardware and software issues for each school including the maintenance of every computer within the school network. After struggling with a paper system, WCPS has seen great improvements in IT response time and incident management.

There are many benefits of an online help desk system like the everything HelpDesk including simple online trouble ticket forms, email integration, a self-help knowledgebase, etc. For more information about the success of WCPS with everything HelpDesk, click here

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726

GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation.



May 17, 2011

GroupLink announces Know Your Constituent (KYC) best practices CRM for government professionals.

SALT LAKE CITY, UT - May 16, 2011 - GroupLink Corporation announces its Constituent Edition CRM platform for KYC best practices. This "Know Your Constituent" (KYC) focused version of ContactWise CRM is designed to help government professionals know their constituents and advance their careers.

By implementing a KYC best practice solution, users from elected officials to office secretaries, will experience immediate benefits. This solution will allow users to know their constituents better by

  • Collectively tracking legislation and constituent information
  • Generating an audit trail of the correspondence with constituents
  • Producing powerful, customizable reports
  • Generating segmented and personalized mass correspondence

Numerous government organizations have increased staff efficiency and productivity while raising constituent loyalty within their community. This has been accomplished by implementing a simple CRM solution which allows quick organization, tracking, and reporting on critical data.

ContactWise CRM Constituent Edition is a notably positive and successful KYC solution for many legislative and office personnel as well as government, operations, economic development officials and elected officials.

For more information about this KYC best practice CRM solution click here

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726

GroupLink and ContactWise are registered trademarks belonging exclusively to GroupLink Corporation.



April 18, 2011

GroupLink's help desk offers free iPad for K-12 schools

Salt Lake City, UT - April 18, 2011 - GroupLink announces a free iPad 2 for K-12 organizations to assist them in implementing everything HelpDesk. For years, GroupLink has been helping those that enlighten the minds of the future through cutting edge service desk and CRM technology. To continue with the tradition of shaping the future, GroupLink is offering a free iPad 2 for the IT or maintenance staff of K-12 organizations.

For more information about the iPad offering and the academic service desk for K-12, click here

GroupLink's everything HelpDesk is the academic solution for public and private schools and everything education. This web based solution provides the way to keep the lines of communication open between departments and end users, solve problems quickly and efficiently, and assist faculty and staff in developing the brightest minds. The mobile help desk software gives organizations the ability to access trouble tickets on mobile devices such as the Apple iPad. As a result, K-12 organizations can ensure that issues are resolved, even if technicians are on the road.

Many K-12 organizations have experienced rapid return on investment (ROI) through GroupLink's service desk solution. K-12 organizations have seen the need to utilize the iPad in schools to help in the learning process. GroupLink would like to facilitate this need by offering this great technology for free to use with the K-12 academic help desk solution.

This education service desk, which has added great value to K-12 environments, is also available as the free K-12 help desk.

For more information about the free help desk for K-12 click here

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726

Terms and conditions apply to this offer and can be found on the company's website or by speaking with a company representative. GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation. Apple iPad is a registered trademark of Apple Inc.



January 24, 2011

GroupLink Corporation announces free help desk for K-12 community

Los Angeles, CA - January 24, 2011 - GroupLink Corporation, makers of the everything HelpDesk (eHD) service desk solution, announces free help desk software available to the K12 I.T. community at GWAVACon 2011. The free K-12 help desk is a 100% web based help desk solution for academic organizations. It is designed to streamline, organize, track, and report on trouble tickets and provide essential incident management capabilities in public and private schools and school districts. It gives I.T. departments the ability to better manage staffing and resource usage and allocation, helping schools lower total overall costs (TCO) while increasing service for teachers and staff.

GWAVACon, which opened Saturday, January 22, is the only International Technology Conference that brings experts from around the world to join GWAVA in offering the most recent information about collaboration and messaging solutions, including Novell GroupWise positioned with Microsoft Outlook. Sessions at the conference also give attendees an opportunity to hear technical and product information from cutting edge technology companies such as GroupLink, GWAVA, Research in Motion and others.

For many years, GroupLink Corporation has been helping those that enlighten the minds of our future, through its offering of essential K12 software solutions. Many K-12 organizations have experienced rapid return on investment (ROI) through GroupLink's service desk solution. This education service desk, which has added great value to K12 environments, is now available as the free K-12 help desk.

Outlook or GroupWise email clients are seamlessly integrated into the CE edition to easily track email history and to calendar institution events and tasks. The application runs on Windows desktops, web browsers, or BlackBerry mobile devices. The server component can be Novell OES, Microsoft Windows, or Linux.

For more information about the free help desk for K-12 click here

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726

GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation.



December 8, 2010

GroupLink Corporation announces ContactWise CRM for the Continuing Education Community.

Las Vegas, Nevada - December 8, 2010 - GroupLink Corporation, makers of ContactWise CRM and eReferrals CRM, premier data management software solutions, announces at the ATT Live Technology Conference today its ContactWise CRM platform for Continuing Education. This Continuing Education (CE) edition can benefit educational institutions who use its reporting tools to maximize prospective revenue and productivity and who use it to evaluate school data and department or faculty performance.

The benefits of using the CE edition affect academic and higher education users institutionally from executive administration to directors to CE managers and staff. Deploying the CE edition has many benefits including gaining the ability to view pipeline reports and identify areas of subpar or exceptional performance and the ability to capture critical institution data from current and prospective students.

By deploying the ContactWise CE edition, organizations can leverage the latest CRM technology to benefit faculty, staff, students, and prospective students. Reporting is noted as a powerful benefit of this CRM solution because it allows users to maximize the ability to track, report, and gather information on opportunities and contacts.

Outlook or GroupWise email clients are seamlessly integrated into the CE edition to easily track email history and to calendar institution events and tasks. The application runs on Windows desktops, web browsers, or BlackBerry mobile devices. The server component can be Novell OES, Microsoft Windows, or Linux.

For more information about this powerful CRM solution please click here

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726

GroupLink and ContactWise are registered trademarks belonging exclusively to GroupLink Corporation.



November 29, 2010

GroupLink Announces Free Service Desk Solution for Open Horizons Members

VIENNA, Nov. 29, 2010 GroupLink Corporation, makers of the first ZENworks 10 integrated service desk, the everything HelpDesk (eHD), announced the upcoming release of its free service desk solution at the 2010 Open Horizons EMEA Summit. This free solution, slated to release by 31 January 2011, is an exclusive offer for all Open Horizons Members. This announcement comes as GroupLink shows its commitment to the EMEA market and the members of Open Horizons, the largest Novell user community in the world.

GroupLink has supported the Open Horizons Community from its inception and has been present in the EMEA market for many years. During this time, GroupLink has added great value to Novell environments through its integrated Novell service desk which features key integration with ZENworks 7, ZEN 10, ZENworks 11, GroupWise or Exchange, eDirectory or Active Directory (LDAP), SUSE Linux, SLES 9, 10, & 11, Novell's OES and OES2, or Windows.

The company confirms this free offer through one of its many EMEA distributors, including: Germanics - Inetra GmbH; Netherlands - QEQ; UK - BCNS; South Africa - Fig Technology; Belgium - The Network Factory; all others, contact GroupLink directly.

For more information about this powerful integrated service desk click here

For information about, or to become a member of Open Horizons click here

GroupLink's everything HelpDesk is a complete, mobile, fully web-based, user-friendly help desk solution built upon ITIL best practices. This solution fulfills the needs of multiple departments, in many industries, for request/resolution tracking and workflow management. Its rapid adoption rate is credited to increased effectiveness and reduced total cost of ownership (TCO) for its users.

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726



September 30, 2010

Novell partner GroupLink Corp. announces commitment to ZENworks 11 Integrated Service Desk

Salt Lake City, UT - September 30, 2010 - GroupLink Corporation, makers of the first and only ZENWorks 10 integrated service desk, the everything HelpDesk (eHD), announces its commitment to further integration with ZENworks 11. The release of ZENworks 11 will continue to boost Novell's market share in the Systems Management arena and GroupLink is proud to continue its growing partnership with Novell by investing in further integration with its 100% web service desk.

GroupLink Corporation has been one of Novell's most devoted and visible partners for over 15 years. During this time, GroupLink has added great value to Novell environments through its integrated Novell service desk which has filled the ZENworks service desk void for over four years. eHD began its integration with ZENworks 7, then ZEN 10, and is dedicated to the ZENworks 11 Integrated Service Desk. This powerful integration expounds upon the integration points that GroupLink's web help desk currently has: GroupWise or Exchange, eDirectory or Active Directory (LDAP), and SUSE Linux, SLES 9, 10, & 11, Novell's OES and OES2, or Windows.

For more information about this powerful integrated service desk click here

For information about GroupLink's announcement of the Novell ZENworks 10 integrated service desk click here

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

Que Mangus
GroupLink Corporation
(801) 335-0726

GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation. ZENworks, ZENworks 7, ZEN 10 and ZENworks 11 are trademarks belonging exclusively to Novell, Inc.



September 16, 2010

GroupLink announces the Novell ZENWorks 10 Integrated Service Desk

Salt Lake City, UT - September 16, 2010 - GroupLink Corporation, the leader in help desk, service desk, incident management and CRM solutions for Novell environments, announces the only Novell ZENworks 10 integrated service desk, everything HelpDesk. The ZENworks 10 integration adds to the current integration points of GroupWise or Exchange, eDirectory or Active Directory (LDAP), and Linux (OES2/SLES10) or Windows.

ZENworks Configuration Management is the solution for advanced configuration management capabilities. However, this solution is missing one critical piece, an integrated help desk. GroupLink's everything HelpDesk (eHD) has filled the ZENworks 7 void for over four years. GroupLink now announces the first and only ZENworks 10 integrated help desk solution.

Select GroupLink customers have deployed the ZEN 10 version of eHD since last year with great success. By implementing this fully web-based ZENworks integrated service desk solution you can lower your yearly IT infrastructure costs.

For more information about this powerful integrated service desk click here

What people are saying about everything HelpDesk:

"everything HelpDesk is the number one [Novell] help desk solution." - Norm O'Neal, Novell User Group of Indiana

"We [have] requests from some ZENworks Configuration Management (ZCM) prospects about a help desk integrated with [ZEN] ... the integration between eHD and ZCM ... would be very useful". - Javier López, Technology Specialist Director, Novell, Inc.

"We are a very large school district with 36,000 students, 10,000 employees, 17,000 computers, 5,000 printers and peripheral devices. I highly recommend everything HelpDesk because of the ease of use, not to mention the integration with ZEN is amazing!" - Shelby Scott, Help Desk Supervisor, Norfolk Public Schools

"eHD has greatly increased communication with our customers and enabled us to better allocate our time. The fact that everything HelpDesk integrates with eDirectory, GroupWise and ZENworks keeps important information accurate while simplifying administration of the database." - Cori Chappell, Novell Administrator Texas State Technical College

"The fact it runs on all our platforms and that it integrates with eDirectory, ZENworks and GroupWise email and calendar is awesome." - Dan Klamert, HelpDesk Manager, Oconomowoc Area School District

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726

GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation. ZENworks, ZENworks 7, ZEN 10 and ZENworks 11 are trademarks belonging exclusively to Novell, Inc.