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Tips for Battling IT Klingons with everything HelpDesk®
1. Analyze trouble tickets through powerful, customizable, detailed reports and quickly identify specific issues
2. View reports for technicians that show workloads and key performance indicators (KPIs)
3. Use the powerful ticket templates to simplify processes, run on a schedule for routine tasks, and auto-route in sequential order with workflow
4. Allow users, including teachers, professors, and other school staff to quickly find and address solutions to common issues in the self-help knowledgebase
5. Keep users informed via email with automatic ticket status updates
For more tips or best practices, click HERE or request your free hosted trial of everything HelpDesk.