Customers

Thank You for Being a Part of the GroupLink® Family!

This page is a resource for GroupLink's everything HelpDesk® and ContactWise® CRM customers. It includes links to CRM and help desk training, webinars, downloads documentation and events. Support requests can be done through the web help desk access portal, as well as knowledgebase search for self-help incident management, located on the side menu of this page. We hope you will find this information useful as our main goal is to serve you, our customers.

If you have any comments or concerns, please feel free to contact us.

everything HelpDesk Major Release Life Cycle

The standard EOL life cycle for all of GroupLink's major releases, such as 9.3, 10.0, and 10.1 is as follows: GroupLink will end Engineering (EOE, critical bug fixes and maintenance patches, NO Enhancements) of a major release one major release prior to the current major release. GroupLink will completely end the support life (EOL, no longer support or maintain the product) of a major release two major releases prior to the current major release.



Current everything HelpDesk Support Roadmap
Major Release Release Date EOL Announcement EOE EOL
9.1 July 22, 2010 Fall 2011 Spring 2011 Spring 2012
9.2 January 20, 2011 Winter 2012 Summer 2011 Summer 2013
9.3 July 11, 2011 Winter 2013 Fall 2012 Summer 2014
10.0 October 31, 2012 *TBD Fall 2013 *TBD
10.1 November 14, 2013 *TBD *TBD *TBD

*These dates will be determined at a future time.



everything HelpDesk Minor Release Life Cycle

The minor releases such as 9.3.4, 10.0.1, and 10.0.5 are releases with minor enhancements and bug fixes. These minor releases will be supported during the timelines of the major releases, according to the nature of GroupLink's release series, such as the 9.3 series, the 10.0 series, and the 10.1 series.